Privacy & Data Handling Policy
We collect only what is essential to provide precision cleaning services. No hidden tracking, no data resale—just transparent protocols designed for client trust and operational clarity.
What We Collect
When you engage with CleanEdgeService, we request specific details necessary for scheduling, quoting, and delivering results. This includes your name, contact number, email address, and service location address. For commercial inquiries, we may also note business name and preferred service windows.
We do not require sensitive financial identifiers through our website. Payment details are handled separately via secure channels only when a quote is accepted and an invoice is issued.
Technical data—such as browser type or device model—is processed only through anonymized analytics to ensure our site remains accessible and fast across mobile and desktop connections in Metro Manila. This data is not linked to individual identities.
Essential Information Only
- • Personal identifiers for service coordination
- • Location details for precise quoting
- • Communication logs for quality assurance
How We Use Your Data
Service Delivery
Your phone and email are used exclusively for appointment confirmation, team arrival updates, and post-service follow-up.
Quoting & Estimates
Address details allow us to calculate accurate pricing based on square footage and edge complexity.
Improvement
Aggregated, anonymous data helps us optimize our website for local browsing conditions.
We do not sell, rent, or trade your personal information to third parties. We do not share data with marketing agencies. The only exception is legal obligation, where we may disclose information if required by Philippine law enforcement or court order.
Security & Retention
Data protection is treated with the same precision we apply to cleaning. Information is stored on encrypted, access-controlled servers hosted in secure facilities. Only essential staff members have access, and all access is logged.
We retain contact form submissions and service records for up to 24 months to support warranty claims and recurring service history. After this period, data is securely archived or deleted. If you request deletion before this time, we comply within 5 business days.
Request data removalSecure Data Flow
Your Rights & How to Reach Us
Under Philippine data privacy regulations, you have the right to access, correct, or delete your personal information. You may also withdraw consent for communication at any time. To exercise these rights, email our Data Protection Officer directly.
Response time: We acknowledge all privacy requests within 24 hours and resolve most within 3 business days.